Shipping Policy

Estimated Delivery Times

At, we understand that receiving your new furry friend promptly is essential. We strive to provide estimated delivery times based on your location:

  • Domestic Shipping (Within the United States): You can expect your puppy to arrive within 1 to 3 business days.

Please note that these are approximate delivery times, and factors such as the availability of specific breeds and transportation arrangements may influence delivery dates.

Shipping Costs

We want to make it as easy as possible for you to bring a loving companion into your home. That’s why we offer a $150 flat standard shipping within the United States. For international shipping, additional charges will apply. During the checkout process, you will be provided with the exact shipping cost based on your location.

Shipping Methods

We partner with reputable carriers to ensure the safe and secure delivery of your puppy:

  • Domestic Shipping: Within the United States, we work with established Pet carriers who are experienced in handling live animals.
  • International Shipping: For our international customers, we employ trusted international pet transport services that adhere to all relevant regulations.

International Shipping

For our valued international customers, please take note of the following:

  • Shipping Fees: Additional shipping fees will be incurred for international orders. The exact amount will be displayed during the checkout process.
  • Customs and Duties: Please be aware that you are responsible for any customs fees, taxes, or duties imposed by your country. We recommend checking with your local authorities for more information.

Returns Policy


We want you to be completely satisfied with your new puppy. Our returns policy covers the following:

  • Conditions: We accept returns if you receive a puppy that is different from the one you ordered or if the puppy arrives with any health issues. Please contact us within 30 days of receiving your puppy to initiate a return.
  • Timeframe: You have 30 days from the date of delivery to request a return.

Return Process

If you believe your puppy is eligible for a return, here’s how the process works:

  • Initiating Returns: To start the return process, please contact our customer support team at [email protected]. Provide your order details and the reason for the return.
  • Refund or Exchange: Upon approval of your return request, you can choose between a refund or an exchange for another puppy.

Return Shipping

  • Responsibility: Return shipping costs are the responsibility of the customer. We recommend using a reputable carrier with tracking and insurance to ensure the safe return of your puppy.

Customer Satisfaction

At, your satisfaction is our priority:

Customer Support

  • Contact Information: If you have any questions or concerns, our customer support team is available to assist you. You can reach us at [email protected].
  • Response Times: We strive to respond to customer inquiries promptly. You can expect a response within 24 hours during our regular business hours.

Quality Assurance

  • Puppy Health: The health and well-being of our puppies for sale are of utmost importance to us. We conduct regular health checks to ensure your new companion is in the best possible condition.
  • Health Guarantee: We provide a health guarantee for 90 days from the date of purchase. If your puppy experiences any health issues during this time, we will offer guidance and support.

Transparency and Clarity

We are committed to providing clear and straightforward information to our customers:


  • Simplicity: Our policy is written in plain, easy-to-understand language to ensure that customers can easily comprehend its content.
  • Avoid Jargon: We avoid using industry-specific jargon to prevent any confusion.


  • Notification: In the event of policy updates, we will notify customers through our website. Please check our policy periodically for any changes.
  • Terms of Service: For a comprehensive understanding of our website’s terms of service, please refer to our Terms of Service.
  • Privacy Policy: Our commitment to handling your personal information responsibly is outlined in our Privacy Policy.

At, we are dedicated to making your puppy adoption experience a joyful and rewarding one. Our shipping and returns policy is designed to provide transparency, security, and confidence. If you have any questions or require further information, please don’t hesitate to contact us.

(For our full Terms of Service and Privacy Policy, please refer to the respective pages on our website.)

Last Updated: [Date]

(Note: This policy is subject to change. Please review it periodically for any updates.)

For further information or assistance, please contact us at [email protected].

Thank you for choosing for your new puppy companion.